Data deletion.

Delete your Karsi account

Write to karsihub@gmail.com from the account's email, asking for it to be deleted. If you are the company account's owner, say whether you want to delete only your account or the whole company — the linked stores, the team and their data.

We confirm the request, disconnect the connected accounts (revoking the access with each platform) and delete the data within 30 days; the reply says when it is done. Backup copies disappear as the backups are replaced. We keep only what the law requires us to keep, and only for as long as it requires.

Disconnect a connected account, in Karsi

In Karsi's Settings (on the website, at karsi.ai, or in the Mac app), open Connections, choose the store and press «Desligar» (Disconnect) on the account. Karsi asks the platform to revoke the access and deletes the token. From then on Karsi stops reading and acting on that account. What it had already received — conversations, comments, cases — stays until the store deletes it or asks for it to be deleted.

Google: Gmail and YouTube

• Open your Google Account permissions page.
• Choose Karsi in the list of apps with access to the account.
• Press "Remove access". Karsi can no longer read the mailbox or the channel.
• To also delete what Karsi kept from Gmail or YouTube, write to karsihub@gmail.com: YouTube data is deleted within 7 days, and Gmail data within 30. Even without a request, YouTube data is deleted within 30 days after you revoke access.

Meta: Instagram, Facebook, Messenger, WhatsApp and Meta Ads

To remove Karsi and request deletion of the data:

• Instagram: open Settings and activity → Website permissions → Apps and websites, choose Karsi and press "Remove".
• Facebook and Messenger: open Settings & privacy → Settings → Apps and websites, choose Karsi and press "Remove".
• Meta Ads, and Pages connected with Facebook Login for Business: on Facebook, open Settings & privacy → Settings → Business integrations, choose Karsi and press "Remove".
• WhatsApp Business: in Meta Business Manager, remove Karsi's access to the WhatsApp account; or disconnect the number in Karsi's Settings.

When you remove Karsi and request deletion, Meta tells Karsi, which deletes the access and the link to that account, and Meta shows you a confirmation code with a link to follow the request's status.

If you wrote to a store and want the conversation deleted, ask the store — or write to karsihub@gmail.com and we will pass the request on.

TikTok

• In the TikTok app, open Profile → Menu → Settings and privacy → Security and permissions → Apps and services.
• Choose Karsi and press "Remove access". The token Karsi kept stops working.
• To also delete the account's name, picture and identifiers left in the store's history, write to karsihub@gmail.com; they are deleted within 30 days.

Shopify

In the Shopify admin, open Settings → Apps, choose Karsi and uninstall it; Karsi stops receiving the store's data. To delete the store data Karsi already received, write to karsihub@gmail.com from the store owner's email; it is deleted within 30 days. When a store's customer asks Shopify to erase their data, Shopify tells Karsi, which erases that customer's name, email, phone and addresses.

Questions

For any request about your data — see, correct, take or erase it — write to karsihub@gmail.com. We answer within one month.