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Terms of service.

These terms are the agreement between you and the company that operates Karsi. They apply to the karsi.ai website, your account, the Karsi apps and the accounts you connect to them.

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Who we are

Karsi is operated by MVDS Solutions FZ-LLC, registered at CWEP2145, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, tax registration number (VAT TRN) 105220044900003 — in these terms, "Karsi", "we" or "us".

Karsi is independent: it does not belong to Shopify, Meta, Google, TikTok, Anthropic or any of the services it connects to, and none of them sponsors or endorses Karsi.

The service

Karsi is software for the teams that run Shopify stores. It brings into one window the store's orders, customers, money, team, customer service over email and social media, posts and ads. It reaches you through:

  • the karsi.ai website, where you create and manage your account;
  • the Karsi app for Mac, where the team works;
  • the Karsi app for iPhone;
  • the Karsi app on Shopify, which syncs the store with your account;
  • the integrations with the accounts you connect: Gmail, YouTube, Google Ads, Instagram, Facebook, Messenger, WhatsApp, Meta Ads and TikTok.

Today, creating and using a Karsi account is free. If paid plans ever come, we will tell you well in advance, and nothing is charged unless you accept it.

Who may use Karsi

Karsi is built for businesses. To create an account you must be at least 18 and able to bind the company you create it for; by accepting these terms, you accept them on its behalf. Anyone who joins a team by invitation uses Karsi on behalf of the company that invited them.

Your account

  • Give us accurate details and keep them up to date. The account is the same on the website and in the apps.
  • Keep your password to yourself. Whoever joins a team comes in by invitation, with a code that works once; the code to link a store works once and stops working after 24 hours.
  • The company account's owner decides who joins, with which role and on which stores, and is responsible for what their team does in Karsi.
  • If you suspect access you did not authorise, tell us at once at karsihub@gmail.com.

The accounts you connect and the platforms' terms

Connect to Karsi only accounts that belong to your company, or that you manage with their owner's permission. By connecting an account, you authorise Karsi to read and act on it on your behalf, only within the permissions you granted on the platform's own screen and only for the features you use. You can disconnect any account at any time, in Karsi's Settings or in the platform's own settings.

Each platform has its own terms, which also apply to what you do through Karsi:

If a platform changes its rules, withdraws a permission or stops answering, the Karsi feature that depends on it may change or stop. We are not responsible for what the platforms do.

Acceptable use

Use Karsi only to run your store lawfully. The Acceptable use policy says what must not go out through it — spam, unlawful or misleading content, misuse of connected accounts and of customer data — and is part of these terms.

Your content and what goes out in the store's name

What your company brings into Karsi — messages, videos, images, captions, notes, files and the store's data — remains its own. You give us only the permission needed to store it, process it, show it to your team and send it to the platforms you choose, to provide the service to you.

Everything that goes out through Karsi — replies, posts, automated messages, accepted suggestions from Íris — goes out in the store's name, and the store is responsible for it and for holding the rights to what it posts.

Íris

Íris is Karsi's artificial intelligence assistant. Inside Karsi, she summarises and classifies new cases on her own; on request, she suggests replies, posts and moderation decisions. Nothing she writes leaves Karsi unless someone on the team accepts it. She can be wrong: read each suggestion before accepting it. What she writes is not legal, tax or financial advice.

Íris runs in the Mac app on the company's own Claude Code, signed in to the Anthropic account the company chooses. Your company undertakes to use her only on an account where Anthropic does not use conversations to train its models — a commercial account, or a personal account with that option switched off — because that is the condition for Google, Meta and TikTok data to reach her. The Privacy policy says which data reaches it.

Data, and Karsi as a processor

Karsi is the controller of the website's data and of your login account, as the Privacy policy describes. What your company records in Karsi — the team, pay, expenses, messages, files — and your store's customer data — orders, messages, comments — belong to your company, which is the controller; Karsi processes them on its behalf, as a processor. In that role, Karsi undertakes to:

  • process that data only to provide the service and on your company's instructions, which are these terms and the way it uses Karsi;
  • not sell it, not use it for advertising and not use it to train artificial intelligence models;
  • give access to it only to those who need it, under a duty of confidentiality;
  • protect it with the security measures described in the Privacy policy;
  • use only the sub-processors on the list of sub-processors, bound by obligations like these, give notice before adding another and let your company object, on reasonable grounds, before it starts;
  • tell your company without undue delay if it learns of a breach affecting that data;
  • help your company answer its customers' requests (access, correction, erasure) and, where needed, assess the impact of a processing;
  • give your company the information needed to show these obligations are met;
  • delete it when your company leaves Karsi and asks for it, except what the law requires to be kept.

The data processed on your company's behalf is the contact details, orders, messages, comments and content of the store's customers, and the data the company records about its team's people, for as long as the company uses Karsi. Your company is responsible for having a legal basis for that data and for telling its customers and its team that it uses Karsi.

Intellectual property

Karsi — the software, the name, the K, the website, its text, screens and images — belongs to MVDS Solutions FZ-LLC. We give you a personal, non-exclusive, non-transferable right to use Karsi for your company while these terms last. Do not copy, resell, reverse-engineer or try to extract Karsi's code, or use it to build a competing product.

The names and logos of other products mentioned — Shopify, Gmail, YouTube, Instagram, Facebook, WhatsApp, TikTok, Claude — are trademarks of their owners. If you give us suggestions, we may use them without owing you anything for them.

Screens and figures on the website

The screens shown on the website use demo data, and each caption gives its date. The figures in them are illustrative: they are not the real numbers of any store or any person, and they promise no results. The figures presented as counted carry their date and method in a note, and hold for that date.

Suspension and termination

You can stop using Karsi whenever you want. We may suspend or end the access of anyone who breaks these terms, the Acceptable use policy or a platform's rules, who puts the security of Karsi or of other companies at risk, or when the law or a platform requires it; where we can, we warn first and say why. We may also stop offering Karsi, with reasonable notice.

When your company's account ends, the connected accounts are disconnected and the data is deleted as the Data deletion page describes.

No warranty and limitation of liability

Karsi is provided as is and as available. We work to keep it running well, accurate and without interruption, but we do not guarantee that it is always available, complete, error-free or fit for a particular purpose. The figures Karsi shows depend on the data the platforms send it: check the important ones before you decide.

To the fullest extent the law allows, we are not liable for lost profits, loss of data, sales or goodwill, or indirect or consequential damages; and, while Karsi is free, our total liability to your company does not exceed 100 US dollars. Nothing in these terms limits liability for wilful misconduct, gross negligence or anything the law does not allow to be limited.

Your company will indemnify Karsi against third-party claims arising from the content it posts or sends through Karsi, or from breaking these terms or the law.

Governing law and courts

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, and the courts of Ras Al Khaimah have jurisdiction over any dispute. We always try to settle a question by email first. If you use Karsi as a consumer, this does not take away the rights the law where you live gives you.

Changes and contact

We may change these terms. If the change is significant, we give at least 30 days' notice, by email or in the app; continuing to use Karsi after that means accepting it. The date at the top says which version applies. If a clause is invalid, the others still apply.

These terms are in English and in Portuguese and say the same; if they ever differ, the English version prevails. For any question: karsihub@gmail.com, or the contact page.

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